Running a modern-day clinical department not only requires leadership skills but also management competence — not unlike running a complex business. As one new department chair put it, “you need business, organizational, management, financial, conflict avoidance, conflict resolution skills like any executive of a large organization would.”

Better understand and balance the dual roles of clinician and administrator
Strengthen vital workplace communication skills
Evaluate and influence physician behavior, particularly the disruptive behavior that causes you such stress
Gain a clearer understanding of your organization’s finances
Use group dynamics and organizational politics to your advantage
Foster a culture of quality and patient safety

Objectives

Identify roles of the department chair, administration and board as they relate to quality of care.
Identify current approaches to performance improvement currently used in healthcare including peer review, establishing performance expectations, and feedback reports.
Identify practical tools for error reduction and how to create a culture of patient safety.
Apply communication strategies to all levels of physician performers including managing the disruptive physician.
Prevent claims of discrimination and harassment.
Develop strategies for working together to increase productivity in the work environment.
Enhance your effectiveness in accomplishing tasks by improving your relationships with others.
Understand, respect, appreciate and value individual differences.
Understand small group dynamics and organizational politics and how you can use this information to more productively manage meetings and lead groups.
Expand your knowledge of financial statements, strategic plans, and the operating budget.
Use the language of finance to more effectively communicate with CFOs and administration.

Faculty

Robert Marder, MD

The Greeley Company

William Martin, PsyD

DePaul University

Timothy Keogh, PhD

The Citadel School of Business Administration

Mark Covaleski, PhD

University of Wisconsin

Michael Guthrie

University of Colorado - Denver

CME

The American College of Physician Executives (ACPE) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education for physicians.

The American College of Physician Executives designates this educational activity for a maximum of 18 AMA PRA Category 1 Credit(s)^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Delivery

Live Progam see below for dates and locations

Course Highlights

Finance for Department Chairs
- Overview of the Basics-Financial Statements, The Strategic Plan and Budgeting
- How Financial Statements Combine to Create Your Organization's Dashboard
- Understanding and Managing the Cost Structure of the Hopsital
- Leveraging the Revenue Cycle
- Making Your Case to CFO's, CEO's and Administrators

Managing People
- Establishing Standards of Behavior and Performance
- Managing Conflict
- Giving Feedback that Gets Results
- Managing the Disruptive Physician
- Rewards, Punishments, Sanctions and Discipline
- Preventing Claims of Discrimination and Harassment

Managing Effective Meetings
- Why Meetings are Too Frequent and Unproductive
- How to Handle the "No-Shows" and Disruptive Personalities
- Managing Meetings that Yield Clear Results
- How to Use Small and Large Groups
Organizational Politics
- Using Different-Sized Groups to Achieve Different Results
- When to Use the "Formal" Organization and How to Use the "Shadow" Organization
- Factions and Coalitions-Use Them for Positive Results
- Building Support Among Opinion Leaders

Quality and Patient Safety
- Understanding and Communicating Expectations of Physician Performance
- Developing an Effective Peer Review Program
- Identifying Practical Tools for Error Reduction
- Creating a Culture of Patient Safety

Strengthening Workplace Communications
- Identify your own communication styles and work behaviors
- Understand how your approach and style influences others
- Develop winning strategies for working together more productively

Disclaimer

The faculty may change the order according to their teaching preference.

Purchase

Non Member Price: $945
Member Price: $870- You Save $75

Please select a date:

Live Program

On the Frontline! Leadership and Management Skills for Department Heads

Course Description